How #CustomSmugglers work
Custom & Made-To-Order FAQs
Got another question that isn't answered here?
Our team will be more than happy to help you here.
WHAT'S THE PRICE FOR CUSTOM SWIMWEAR?
If you want us to design it for you:
Mens - $60
Womens - $100 sets / $100 one pieces
Boys - $50 / Girls - $70
These prices are based off a minimum of 10 items.
Orders under 10 items incur an $80 design fee.
There are price discounts at 50, 100 and 250 items.
For Design-Yourself prices - refer to the product price on our website.
WHAT'S THE PRICE FOR MADE-TO-ORDER ITEMS?
Prices may vary.
Refer to the product page on our website.
DO YOU OFFER DISCOUNTS?
Yes! For bulk orders over 50 items :)
The $80 design fee is waived at 10+ pairs.
WHAT'S THE TURNAROUND TIME?
Production takes around 4 weeks plus shipping once the design has been confirmed and payment has been made.
All Made-To-Order orders are sent to our factory for Production every Wednesday.
CAN I GET THEM FASTER?
Not always, but depending on volume coming through the pipeline, we might be able to get them through faster than the ETA you've been given.
During our peak period from October-December, we are unable to accomodate any requests to speed up orders.
DO YOU HAVE A MINIMUM?
Nope! Well... technically just one :)
Any orders under 10 items that we design for you will incur an $80 design fee.
Using our DIY Builder does not have a design fee. Design your Own here.
WHICH DESIGNS CAN I GET?
The possibilities are endless! If you can dream it, we can design it.
We've done Smugglers and Smugglettes for proposals, Rugby clubs, Stag Do's, Netball Clubs, Army and Navy Units, Channel Swims, Birthdays, Anniversaries & more.
Unfortunately we can't custom make partnership or licensed designs such as NRL/AFL, artists etc.
WHERE ARE THEY MADE?
All our swimwear, towels, buckets hats and scrunchies are all made in Australia, in our Sydney Factory.
Ask us for a visit. We love showing people around.
CAN I GET ONE OF YOUR STOCK DESIGNS ON A DIFFERENT CUT?
Yes you can! There is a $20 fee on top of the garment price on the website.
HOW DO I GET STARTED?
We've got two options:
- Use our DIY Customiser (great for orders of between 1-10 units) to design yourself.
OR
- Fill in the form at the top of the page and one of our designers will be in touch about bringing your idea to life (better for orders of 10+ pairs)
WHAT IF I ORDER THE WRONG SIZE, DESIGN OR STYLE?
Unfortunately we aren't able to provide refunds or exchanges on Custom, DIY or Made-To-Order products.
Be sure to choose carefully before submitting your order.
Got another question that isn't answered here?
Our team will be more than happy to help you here.
What can you customise?