For AUS/USA returns:

1. Use the above link.
   Please note: You will need your Order Number and Post Code to enter the Portal.
2. If you are exchanging, you will receive an email with a link to pay for the new shipping of the exchange item (returning shipping is free).
3. Then you will receive an email with a return shipping label. Print your return label and attach it to the parcel. Alternatively, if you provide the electronic label to Aus Post, they will print the label for you.
4. Drop the parcel into a red AusPost box.
5. When the return arrives back to our warehouse, you will be refunded to your account, or the new item will be posted out to you via regular shipping.

Need your new item sooner?

Best to simply process a RETURN only for a refund, and go ahead and purchase the new item you need on a new order. This means we won't be waiting for the return of your unwanted item before shipping out the new one.

For international returns:

Please post the unwanted item/s to our warehouse at 9 Orchard Road, Brookvale, 2100, NSW, Australia via post.Include in the package a note with :

• Your order number
• Your shipping address
• Email address
• Phone number
• What you would like to do (i.e refund or exchange for another size).
• The item and size you would like to exchange for (if applicable)

Once received, our team will process the return/exchange here and send out the new item/s to you if required :)

Keep your tracking number handy just in case!

When our flock is happy, we’re happy. We want you to feel free as a bird when Smuggling.

If for any reason you aren’t feeling 100% satisfied with your Smugglers, you may return the item(s) you’ve purchased for a full refund. For all exchange orders you will have to pay to have the new exchange parcel shipped out to you ($9 for AUS customers).

Please note, any items marked FINAL SALE or any Custom / Made to Order / Pre Order pairs are not able to be returned, exchanged or receive store credit unless deemed faulty. 

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way.

We cannot exchange/refund items that have been worn or damaged.

For womens pieces, the hygiene label must still be on.

Within 90 days of receiving them. Although if you've bought them for a gift, we won't be complete tight arses... Just let us know the situation and they should be okay to exchange outside of this period.

Reach out to our team here for help.

An instant refund generates your refund immediately via a third party (Refundid).

Please note you will see a pending charge appear in your bank account as a security deposit, in case you don’t send the other pair back!

You will also be asked to supply some identification for credit security reasons.

A standard refund will generate your refund when our orders crew has received and processed your return in our warehouse.

Otherwise you can select refund to payment method as your chosen resolution, which will be refunded into your bank account once the item/s arrives back at our warehouse.

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We pay for the return shipping for AUS/US customers :)

If you are exchanging for a new item, you will be emailed a link to pay for the exchange shipping (unless your item is faulty/incorrect).

All online store domestic orders (orders within Australia) will be shipped out within one (1) working day of receiving payment via Australia Post.

Custom/DIY Builder orders take 3-4 weeks to be made.

Made to Order or Pre Order pairs take around 3-4 weeks however this is dependent on the product, please check the product description.

• $9 (tracked)
• Metro Sydney: 2-3 Business days
• Rest of Aus: 5-7 Business days
• Free Shipping @ $150 +

• $12 (tracked)
• 1-2 Business Days
• Western Australia: 2-3 Business days

All online store international orders (orders outside of Australia) will be shipped out within one (1) working day of receiving payment.

Custom/DIY Builder orders take 3-4 weeks to be made at our factory before they are shipped.

Made to Order or Pre Order pairs take around 3-4 weeks to be made at our factory, however this is dependent on the product, please check the product description.

Standard International Courier: Please allow 7-10 business days for your parcel to arrive.

Charges range between $10-30 AUD, pending location. Details below. (A tracking code will be provided courtesy of DHL or SEKO). 

Please refer to your email shipping confirmation email to track your delivery.

*Please note some orders may have a secondary tracking number. This is a third party courier which DHL have passed your order onto.*

For more information about customs charges for international delivery from our Australian website please see below. 

Customs charges are worn by the purchaser.

Express International Courier: Please allow 3-5 business days for your parcel to arrive.

Express DHL Courier International Delivery: Ranges between $25 - 40 AUD, depending location. Details below. (A tracking code will be provided courtesy of DHL).  

New Zealand: (1-3 business days for metro areas) $10 -$25 AUD - Free shipping after $100 AUD

China, Japan, Singapore, Hong Kong: $30  Free Shipping after $200 AUD

USA, Canada: $10 - $30 USD * - Free shipping after $100 USD *

UK/EU: $30 AUD ( you should order from BudgySmugglerUK.com )

South Africa: $50 AUD Free shipping after $200 AUD

Express Courier orders can be tracked via DHL here.

If you are ordering from the UK or Europe, we suggest ordering directly from our UK Website: BudgySmugglerUK.com

This will have your order to you within 1-2 business days and no import fees are applied as your order will be sent from London!