Shipping policy
Return/Exchange Portal: 90-day return policy*
https://budgysmuggler.com.au/a/service
All orders will be dispatched within 1-2 business days upon receiving
Domestic Shipping
| Standard Shipping | 5-7 Business days | $9 | Free shipping @ $120+ |
| Express Shipping | 2-4 Business days | $12 | |
| Same Day Sydney* | The Same day between 6-9 pm - weekdays only | $15 | No Business addresses. Residential Address only. Must be home between 6 pm - 9 pm |
Across the ditch
| New Zealand Standard Shipping (DHL) | 6-9 Business days | $10 AUD ~ $13 NZD | Free shipping @ $120 AUD+ |
| New Zealand Express Shipping ( DHL) | 2-3 Business days | $25 AUD ~ $38 NZD | Duties can be paid at checkout if required |
North America
| USA/ Canada Standard Shipping (SEKO) | 7-10 Business days | $15 AUD ~ $10 USD | Free Shipping @ $100 AUD+ Duties can be paid at checkout |
| USA/ Canada Express Shipping (DHL) | 3-5 Business days | $40 AUD ~$30 USD | Duties can be paid at checkout |
| Mexico | 3-5 Business days | $30 AUD ~ $340 MXN | Free Shipping @ $200 AUD+ |
Rest of the world
| ASIA Express Shipping (DHL) | 3-6 Business days | $30 AUD |
Free Shipping @ $200 AUD+ |
| South Africa (DHL) | 3-6 Business days | $50 AUD |
Free Shipping @ $200 AUD+ |
| Rest of the World (DHL) | 3-6 Business days | $40 AUD |
Free Shipping @ $200 AUD+ |
Europe
| United Kingdom | Shipping Unavailable | Shop at www.budgysmuggleruk.com for 1-2 days of Shipping. No Taxes or Duties |
| France | Shipping Unavailable | Shop at www.budgysmuggler.fr for 1-2 days Shipping. No Taxes or Duties |
| Rest of Europe Express Shipping | 4-7 Business days | $30 AUD - Please order from the above site to avoid additional taxes and duties |
Express Courier orders can be tracked via DHL here.
Standard international orders can be tracked via DHL E-Commerce here
*Please note some orders may have a secondary tracking number. This is a third-party courier which DHL has passed your order onto.*
For more information about customs charges for international delivery from our Australian website please see below. Customs charges are worn by the purchaser.
Returns/Exchanges
Now extended out to 90 days from purchase date :)
When our flock is happy, we’re happy. We want you to feel free as a bird when Smuggling.
If for any reason you aren’t feeling 100% satisfied with your Smugglers, you may return the unworn item(s) you’ve purchased for a full refund inclusive of the original shipping costs (T&C's apply. Excludes final sale, custom and made-to-order). For all Australian exchange orders, you will have to pay $9 to have the exchange parcel shipped out to you.
Return Portal:
https://budgysmuggler.com.au/a/service
How long do I have to return my Smugglers?
Within 90 days of receiving them. Although if you've bought them for a gift, we won't be completely tight arses... Just let us know the situation and they should be okay to be exchanged outside of this period.
How do I return an item?
- Complete the above Return Portal.
Please note: You will need your Order Number and Post Code to enter the Portal. - Print your Return Label and attach it to the order. Alternatively, if you provide the electronic label to Aus Post, they will print the label for you.
- Drop the Package to Aus Post within 90 days.
- Wait for your refund/exchange to be processed.
What can I return/exchange?
The item(s) must be unworn, in its original packaging with a swing tag attached, and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For women's pieces, the hygiene label must still be on.
Custom, made-to-order and 'Final Sale' items are not eligible for return or exchange.
What is the difference between an instant exchange and a standard exchange?
An instant exchange generates your exchange order immediately for our orders crew to fulfil and dispatch your order. Please note you will see a pending charge appear in your bank account as a security deposit, in case you don’t send the other pair back! A standard exchange will generate your new order when our orders crew has received and processed your return in our warehouse.
What happens next?
We’ll receive your parcel at Budgy HQ and process a full refund. If you are exchanging your item/s you will be charged the cost of shipping your return parcel. You will receive an email when your refund has been processed. Funds will be returned to the same account that made the initial payment.
But I just want to exchange them for a different size/style!
Your order can be exchanged using our returns portal. Simply enter your order number and postcode to be able to exchange the items from your original order.
Who pays for the return/exchange?
We wgot you ;) We will cover the return shipping for Australian orders. You just need to pay for the shipping of the new item if you are exchanging.
What if I received the wrong item / a faulty item?
Head over to our return portal to state that you received an incorrect item and exchange the item you intended to receive for the same item. You will not have to pay for the return!
Postage Customs and Customs Charges
When ordering from Budgy Smuggler's website, or through direct contact via email, phone or social media pages like Facebook or Twitter, from overseas you may be subject to import duties or taxes levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Budgy Smuggler website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspections by customs authorities.
Any deliveries outside Australia are subject to the postal and customs laws of those countries. Budgy Smuggler cannot guarantee delivery, regular air mail within 14 days, or express delivery within 7 days outside Australia, however, the vast majority of Budgy Smugglers' previous orders to countries outside of Australia have arrived within 10 days. We are happy to answer any questions about delivery, so feel free to contact us. Details at the bottom of the page
All prices quoted on budgysmuggler.com.au are charged in Australian dollars.
Budgy Smuggler is 100% committed to our product and our customers. If you have any questions we will be happy to answer them any time, so head to our Help Centre to get into contact with us.
Keep on Smuggling,
The Budgy Team